At AIS Shop, operated by Artificial Intelligence Systems Co. Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

2.1 Personal Data

We may collect personally identifiable information, such as:

• Name – First name, last name, and/or full name
• Email Address – For communication and account purposes
• Phone Number – For order updates and delivery coordination
• Shipping Address – To deliver your purchases
• Payment Information – Processed securely through third-party payment providers (we do NOT store your payment details)
• Date of Birth – Only if you choose to provide it

2.2 Derivative Data

Our servers automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

2.3 Mobile Device Data

If you access the Site via a mobile application, we may collect device information such as your mobile device ID, model, and manufacturer, and information about the location of your device.

2.4 Third-Party Data

We may receive information about you from third-party sources, such as social media platforms when you log in using your social media account. This information may include your name, email address, and public profile information.

We use the information we collect in the following ways:

• To process and fulfill orders – Including sending order confirmations, invoices, and delivery updates
• To manage your account – Creating and maintaining your registered account
• To communicate with you – Responding to inquiries, providing customer support, and sending important notices
• To improve our services – Analyzing how customers use our platform to enhance user experience
• To personalize your experience – Recommending products based on your browsing and purchase history
• To send marketing communications – With your consent, we may send you promotional offers and newsletters
• To prevent fraud – Monitoring for suspicious activities and protecting our platform
• To comply with legal obligations – As required by applicable laws and regulations

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third-party vendors and service providers that perform services for us or on our behalf, including:

• Delivery and courier services
• Payment processors (M-Pesa, Tigo Pesa, Airtel Money, banks)
• Analytics providers
• Email and communication platforms

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset. We will notify you of any such change and provide you with choices regarding your information.

4.4 With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. By using the Site, you agree to our use of cookies.

Types of cookies we use:

• Essential Cookies: Required for the Site to function properly (e.g., shopping cart, login sessions)
• Analytics Cookies: Help us understand how visitors interact with our Site
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements (with your consent)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Security measures we implement:

• SSL/TLS encryption for all data transmissions
• Regular security audits and updates
• Restricted access to personal information
• Secure password hashing
• Firewalls and intrusion detection systems

We do not store payment information on our servers. All payment processing is handled by trusted third-party providers who comply with PCI DSS standards.

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction of processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Object to processing: You have the right to object to our processing of your personal information, under certain conditions.

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

The Site may contain links to third-party websites and applications of interest, including social media platforms, payment processors, and advertising partners. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We recommend that you review the privacy policy of every site you visit.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Retention periods:

• Account information: Until you delete your account
• Order history: 5 years (for tax and legal purposes)
• Communications: 2 years
• Analytics data: 12 months

Your information may be transferred to and maintained on servers located outside of your country, including Tanzania, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to countries that may not offer the same level of data protection as your home country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

If you have questions or comments about this Privacy Policy, our data practices, or if you would like to exercise your rights, please contact our Data Protection Officer:

Data Protection Officer: For privacy-specific inquiries, please email dpo@artificialintelligence.co.tz